Job location : Accra/Kumasi
Company / Employer- A Leading I.T and Travel and Tour Company.
Job Title : CUSTOMER SERVICE EXECUTIVE
Job Description :
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and 6.customer information.Contributes to team effort by accomplishing related results as needed.
DIPLOMA,HND,DEGREE OR ANY OTHER PROFESSIONAL CERTIFICATE.